Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] Please note that returns will need to be sent to the following address: Al Nabooda Building, Deira Dubai, United Arab Emirates 236723,

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected]

RETURN METHOD:

Your option to send us your return: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL:

1. Defective Product -

Download and Print

2. Customer Remorse -

Download and Print

OUR FEES FOR RETURN OR REFUND OF THE UNITED ARAB EMIRATES

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is AED 0.00  and the Re-stocking fee is AED 0.00.

For your responsibility ( Customer Remorse )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is AED 0.00.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at [email protected]

Order Cancellation Policy

If the order is cancelled by Trackon because of unavailability or any other reason, we will refund full amount to the bank card.

If customer wish to cancel an order, a bank charge deduction of 6% will be applicable and it will take 7-15 business days.

The bank charge deduction is applied to the refund amount and covers the transaction fees imposed by the financial institutions involved in the payment process. 

The bank charge deduction will be calculated based on the original purchase price of the returned product.